Warranty Disclaimer
1. GENERAL INFORMATION
Warrentys are always according to the Manufacturer policy.
2. WARRANTY PERIOD
Our liability is limited exclusively to the obligations described here, providing this does not contradict mandatory law.
The legal warranty applies only to defects that occur during the warranty period. This period is two years for movable goods and the period starts when the goods are handed over. The consumer must inform Bluering Oktopus Indonesia of the lack of conformity of the goods within a period of one week from the date of detection.
3. EXCLUSIONS TO THE WARRANTY
The warranty does not include:
1. Defects resulting from normal wear and tear of the product
2. Defects caused deliberately
3. Defects caused by improper transport or improper storage by the customer or the logistics company
4. Defects or damage caused by improper or incorrect use or insufficient/improper maintenance and product care
5. Defects caused by non-compliance with the user manual
6. Defects caused by incorrect assembly or incorrect adjustment
7. Defects resulting from modifications made to the product by the buyer
8. Defects caused by sharp objects, torsional stress, compression, a fall, abnormal pressure or other influences
The warranty is void if:
1. The product has been modified or repaired by anyone other than Mares or a Mares dealership
2. The product has been repaired using unauthorized spare parts
3. The serial number of the product has been removed, deleted, changed or made illegal
4. WARRANTY CLAIMS
For all warranty claims, as soon as you have found the defect please contact Bluering Oktopus Indonesia and bring/send the defective product as well as the original purchase receipt.
The original purchase receipt must contain the date of purchase, the name and address of the dealership and the full name of the product. Manufacturar or the dealership reserve the right to refuse warranty claims if the original purchase receipt is not provided or is incomplete or illegible.
If a warranty claim is accepted, the manufacturer or the dealership will either repair or replace the product free-of-charge.
Depending on the remedy requested by you, if the product in question is no longer available or the repair costs are enormously high, the manufacturer has the right to elect the alternative remedy, unless you require the termination of the contract or an adequate price reduction.
5. EXEMPTION FROM LIABILITY
Unless by mandatory law to pay compensation, we accept no liability for damage or consequential damage resulting from the use of the product, regardless of whether such a claim is based on the purchase contract, on a legal warranty claim or on Negligence, or whether the claim concerns damage to property with the exception of the product itself, loss in relation to the use of the product or another asset object or loss of profit.
To the extent permitted, this warranty may not be transferred or assigned.
6.Time for Warranty claims
We will proceed your claims as fast as possible! Anyway it can take up to 12 weeks to replace or fix the damaged product.